1. Cancellation Policy
1.1. Customers may request to cancel a service within 7 days of booking, subject to the terms outlined herein.
1.2. Cancellations must be initiated through the official website or by contacting our customer support at reachus@krayons.co.in
1.3. Cancellation requests after 15 days of booking may not be eligible for a refund.
1.4. We reserve the right to cancel any order if fraudulent activity or payment issues are detected.
2. Refund Policy
2.1. If a cancellation request is approved within the allowed timeframe, a full or partial refund may be processed based on service utilisation.
2.2. Refunds will be processed within 15 days and credited back to the original payment method.
2.3. Transaction fees charged by the payment gateway (such as Razorpay) may be non-refundable.
2.4. In case of technical errors resulting in double charges, refunds will be processed upon verification.
3. Exceptions & Non-Refundable Services
3.1. Certain services (such as one-time consultations, digital products, or downloadable content) are non-refundable.
3.2. If a service has already been initiated or partially delivered, a refund may not be applicable.
3.3. Customized or personalized services are generally non-cancellable and non-refundable.
4. Dispute Resolution
4.1. In case of disputes, customers may reach out to our support team at reachus@krayons.co.in
4.2. If disputes are not resolved amicably, they will be addressed as per the governing laws of Delhi, Bharat.
5. Changes to Policy
5.1. We reserve the right to modify this policy at any time. Any changes will be updated on our website.